Store Certificate

Online Store Certificate – Valued Shops Online Store Certificate The online store certificate is a label to obtain more transparency and security in the e-commerce market. They check whether their members comply with the legislation and that they publish all important information in a clear way on their online store. You as a customer evaluate […]

Shipping

Shipping When will my package be shipped? We ship every business day all packages ordered before 4:00 pm on the same day. Orders placed on Friday after 4:00 p.m. and on weekends are shipped on Monday. Delivery time per country Netherlands – Business days orders placed before 4:00 p.m., home delivery the next business day. […]

Terms and Conditions

Terms and Conditions for members Stichting WebwinkelKeur Index: Article 1 – Definitions Article 2 – Identity of the entrepreneur Article 3 – Applicability Article 4 – The offer Article 5 – The contract Article 6 – Right of withdrawal Article 7 – Costs in case of withdrawal Article 8 – Exclusion right of withdrawal Article […]

Privacy Policy

Message in a Cuddle – Naika Trading BV www.messageinacuddle.com About our privacy policy Message in a Cuddle – Naika Trading BV cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not […]

Warranty & complaints

Complaints There is a possibility that something might happen which is not according to plan. We recommend that you first disclose any complaints by mailing us at info@knuffelboodschap.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian […]

Contact/Information

Contact our customer service Contact our customer service for all your questions You want to get in contact with us? How great! You can easily ask us your questions using the phone or the contact form below. Our customer service employees are ready to help you as quick as possible. We will always try to […]

Safety and Quality Mark

Safety and Quality Mark We make sure all our products meet all legal requirements. Our products comply with the EN-71 demands and carry the European CE-sign. These demands ensure all our stuffed animals are suitable and safe for children of every age (from ages 0 and up). This gives you the confidence to gift children […]

Contact us

Contact our customer service Contact our customer service for all your questions You want to get in contact with us? How great! You can easily ask us your questions using the phone or the contact form below. Our customer service employees are ready to help you as quick as possible. We will always try to […]

Submitting a recording

Submitting a recording of a personal message for a stuffed animal How can I record and submit my message? After placing and paying for your order you can start recording your personalised spoken message. Creating your message is really simple so submitting it will not take you long. There are two options from which you […]

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