Accidentally used Apple/Mac? Here’s how to fix it

Important to know

The Voice Recorder works only correctly with Windows computers.
When you upload or delete files using Apple/Mac, macOS automatically places hidden system files and folders on the recorder. This can cause the recorder to stop working properly or even stop functioning completely.

What goes wrong when using Apple/Mac?

  • Apple/Mac places hidden folders and files on the recorder

  • These are not visible, but they interfere with proper operation

  • The recorder cannot play MP3 files correctly or does not recognize them

Solution (step by step)

Follow the steps below to resolve the issue:

  1. Connect the recorder to a Windows computer using USB-C

  2. Open the folder MP3_MESSAGE (this is the recorder)

  3. Delete all files and folders

    • The folder must be completely empty

    • There must be no files or folders left inside

  4. Then copy only the desired MP3 file to the recorder

  5. Disconnect the cable, leave the switch set to MP3, and press the heart button to play the message.

⚠️ Warnings

  • NEVER format the recorder!
    Formatting may permanently damage the recorder.

  • Do you want to delete a file?

    • Select the file

    • Press the Delete key on your keyboard

    • Do not format